FAQs

A: The majority of our artificial plants and trees come cemented in a standard black round carriage pot. This is generally 15cm by 15cm although for taller trees it can be bigger - maybe 20cm by 20cm. They are purely a means to give the product some weight and a basic means to stand up, allowing for you to plant the tree complete in the carriage pot in a more decorative planter of your choice. This can then be filled with sand, soil, gravel and topped off with a decorative topping like coloured pebbles.

We sell a wide variety of planters and topping to help you complete your display. Some plants and smaller items come with no pot at all and just a stem. We try to mention this wherever possible. This will simply push into your soil or oasis foam. Most items are shipped in cardboard boxes and will require minimal dressing and positioning of the foliage once unpacked. Most trees will arrive with the branches pointing upwards to ease transportation and reduce packaging size - please don't be alarmed if your 6ft tree looks nearer 7ft in the box etc - this will be rectified once unpacked and the branches are pulled down to a natural shape.

A: We can deliver orders/products all over the World. We need your delivery address and postal code or Zip so we can provide a competitive delivery quote. We would shop around our couriers to see what the best price is and we only charge you it at cost.

If the quote is suited to your budget we can take any additional payments over the telephone if you have already placed your order, or we can take the entire order over the telephone if you have not yet placed the order.

You are under no obligation at all to proceed if the quote is more than you are happy to pay and if you have already placed an order we would cancel and refund it.

A: Yes. We accept orders from all over the world.We would ask you email the details of the items you are interested in and the delivery address.We would then contact different courier companies to see what the delivery cost would be.We would then contat you to advice you on the cost for you to decide if you want to continue with the order.

A: We charge delivery costs to cover the P&P (post & packing) based on the weight and size of the boxed items. Our minimum P&P cost is £3.00 and the maximum P&P you would pay for any amount of stock items is £14.95 (as long as delivery is to one UK Mainland address weekdays, business hours and the items don't require any special courier requests other than the standard next working day delivery).

Currently goods order values of £300 and above qualify for Free UK Mainland delivery (as long as delivery is to one UK Mainland address weekdays, business hours and the items don't require any special courier requests other than the standard next working day delivery).

A: Justartificial.co.uk aim to provide a quick turn around with delivery. If you order before 12am weekdays and the item is in our warehouse stock, we will endeavour to dispatch the same day or if not then the following working day. At busy periods it may take a bit longer but if your order is needed by a certain date or time please let us know when ordering(or call/email us straight after) and we will do our best to give priority to your order. We will also advise you of any additional delivery services we can offer to get it there on time (additional charges may apply for upgraded delivery services) for example next day by 1pm, Saturday deliveries etc.

If any of your order item(s) are out of stock, then you will be notified by email or telephoned by our customer services during office hours, we will either offer you a similar item to the same or greater value, pre-order the same item for when it does arrive in stock, or cancel that item from your order at your request. We will not change your order or send you a different item without your authorisation.

A: Items in stock will usually be dispatched within 48 working hours, although at busy periods (such as Christmas) please allow up to 7 days for delivery. If your order is of a high urgency then please let us know by e-mail, phone or in the 'Extra information' box when ordering online, we will do our best and also advise you if there is a problem. On your request we can (for an additional premium) arrange for timed deliveries (before 12 (Noon), 10.30am or 9.00am) and Saturday deliveries (subject to availability).

When ordering you also have the option to have the goods delivered to a different address to the receipt/payment address (eg a workplace or if the item is a gift). If an item is out of stock we will advise you ASAP by e-mail of an anticipated delivery date. UK mainland smaller items will be sent Recorded delivery by First Class Royal Mail post . Larger items will be sent by courier. We may be able to arrange free local delivery depending on distance and goods ordered, please ask.

Our standard delivery is weekdays 9am - 5pm, except for posted items which may arrive on a Saturday. A signature will be required on the delivery of all goods. Generally we will e-mail you on the day of dispatch so that you know what day to expect delivery.

Our UK mainland delivery charges start from £3.00 and increase/are applied in relation to the size and number of the item(s) you are ordering, up to our maximum total delivery charge of £14.95!* (No matter how many extra items you order). The relevant delivery charge for your selected items is shown in the mini-basket at the top right of the screen and in the checkout before you confirm your order. If your goods order total is £300.00 or more then UK mainland delivery is FREE. The above applies to all* our stock products.
Delivery outside of UK mainland is charged at cost, please contact us before ordering for a quote.

* - excludes certain bespoke items (e.g. artificial hedging) and certain extra bulky items.